A Workflow Is More Than Its Steps
If you spend enough time online, it can sound as though every business has already adopted AI, transformed its operations, and sent an army of agents to work. That is not what I see every […]
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Buying AI Is Not the Same as Adopting It
At Transcendent Software, we routinely hear from companies that know AI will play a role in reaching their business goals. The reasons are all over the place, but the pattern is remarkably consistent. A company […]
Your AI Workflow Needs a Recovery Plan
The happy path makes a good demo. Recovery is what makes a system useful. About six months into my first professional software job, our team had a problem. We were building technology for the ticketing […]