Better Tools Should Make Better Work Possible
AI and automation are most useful when they remove avoidable friction without removing human judgment, ownership, or responsibility.
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We Are Taking Our Own Launch Advice
A product can be ready to use before the organization around it is ready to launch it well. That distinction is easy to miss when most of the visible work happens in software. The application […]
A Workflow Is More Than Its Steps
If you spend enough time online, it can sound as though every business has already adopted AI, transformed its operations, and sent an army of agents to work. That is not what I see every […]
Buying AI Is Not the Same as Adopting It
At Transcendent Software, we routinely hear from companies that know AI will play a role in reaching their business goals. The reasons are all over the place, but the pattern is remarkably consistent. A company […]
Your AI Workflow Needs a Recovery Plan
The happy path makes a good demo. Recovery is what makes a system useful. About six months into my first professional software job, our team had a problem. We were building technology for the ticketing […]
One Powerful Agent Is the Wrong Trust Model
The recent OpenAI and Hugging Face security incident is worth paying attention to, but not because every business should panic about AI. It is worth paying attention to because it shows where this whole AI […]
Make the Next Decision Visible
A lot of AI and automation projects do not stall because the model is weak. They stall because the next decision is hidden. The business has a process. The process has exceptions. The exceptions live […]
Your AI Strategy Needs a Working Rhythm
A lot of companies are still treating AI like a tool selection problem. Which model should we use?Which chatbot should we try?Which vendor has the best demo?Which feature should we add? Those questions are not […]
The Work Behind the Show
I missed my normal Sunday writing window this week. That is not a complaint. It is just what happened. We hosted a party on Saturday for the 250th birthday of the United States, and by […]
AI-Built Software Still Needs Real Engineering
AI has made it easier than ever to get software to a first version. That is not a small thing. A founder with an idea, persistence, and the right tools can now build something that […]